House of Skills Solutions

Are aware of their potential and strengths

Know their weaknesses and limitations

Understand their own and others’ emotions better

Know how their behaviors influence the environment

Communicate more effectively

Cooperate with others better

Make use of their talents more effectively

Achieve the assumed goals

Handle difficult situations better

Become familiar with the multi-faceted approach to communication

Diagnose their own communication style

Become familiar with the characteristics of other styles

Practice communication techniques and overcoming barriers to effective communication

Become familiar with various strategies of openness enhancement

Work on their barriers to active listening

Avoid misunderstandings and conflicts more easily

Are more aware of the advantages and limitations of their own communication style

Adjust their message to the recognized communication style of their interlocutor better

Manage information more effectively, counteracting the information chaos in their business environment

Make use of communication techniques and tools to achieve the intended results and to build and reinforce relationships with colleagues and customers

Become familiar with their assertive rights and discover their own potential in the area of assertive communication

Learn to give and receive feedback with the use of language of facts

Practice effective expression of thoughts and beliefs

Experience conscious choice of attitude while cooperating with others

Learn methods of coping with criticism

Create their own plans of assertiveness development

Enhance their effectiveness as managers

Respond to the emerging problems in an appropriate manner

Are able to confront others in important matters without destroying the relationships

Know how to streamline the information flow in teams

Enhance their personal contribution to creation of new solutions

Make use of assertive communication techniques efficiently

Experience what a Fierce Conversation is and where it leads

Learn 3 transformational ideas, 4 objectives and 7 principles of fierce conversations

Practice the structures of various types of conversations: team, coaching, confronting and delegating ones

Become familiar with and learn how to use cooperation enhancement tools

Gain access to an online micro-learning platform (additional materials, videos and tools that support the implementation of skills) after the workshop finish

Contend with difficult situations in the team, e.g. worse results or employees leaving, more effectively

Are able to begin and conduct conversations that are crucial for themselves, the team and the organization

Know how to talk effectively and achieve the desired outcome

Are able to confront others in important matters without destroying the relationships

Build a culture of responsibility and collaboration and streamline communication when problems with transfer of knowledge between employees, with implementation of new action plans or strategies, emerge

Prepare and deliver several presentations to the group

Become familiar with various structures of idea presentation

Become familiar with tools that enhance the message and work on improving its transparency

Practice the rules of work with the body; learn how to stand, gesticulate, move, maintain eye contact with the audience, and modulate their voice

Receive individual feedback about the speech recorded during the workshop

Are able to design a logical and comprehensible speech oriented towards specific goals and effective sale of ideas or solutions

Tailor the presentation and manner of communication to the audience better

Know and use various elements of non-verbal communication to support the verbal message and the main theses of the presentation

Use techniques of drawing the audience’s attention that match their behavior style

Select and present arguments better

Have a greater control over themselves, the group, and the presentation situation, thanks to which they remain self-confident during the entire presentation

Become familiar with the benefits of using narrative in business and the areas in which it is worth applying it

Become familiar with storytelling tools

Learn how to use various kinds of narrative building structures

Become familiar with the role of conflict in history and the Conflict Thermometer

Learn the definition of visual language and enemies of narrative

Are able to build teams based on a shared identity

Increase employee engagement effectively

Introduce changes more effectively

Are able to exert social influence and use it for achieving goals

Increase the value of the offered solutions

Achieve better sales results

Train speeches in professional conditions, e.g. in a theatre auditorium or a conference room, with an appropriate lighting and sound system

Learn stage expression, above all how to establish eye contact, move in a manner to reach each person in the audience

Practice stress management techniques

Work on drawing audience’s attention with the use of voice, props, interaction or engagement techniques

Experience stage improvisation

Receive individual feedback following the speech

Enjoy a greater freedom in speaking before large audiences

Manage the stage space more effectively

Enhance their expression in the role of presenter

Make use of techniques of focusing the attention of a large audience

Are able to create and deliver motivational presentations

Learn how to reach listeners (form and content)

Practice the reinforcement of a message with their own behavior

Become familiar with the rules of building the structure of a video statement and a clear message

Become familiar with the rules of technical preparation: film set, equipment, camera angles, cropping skills

Effectively get the message across to internal and external customers

Know how to make goal-oriented presentations

Can build a comprehensible structure and use logical bridges

Know and apply the available tools that ensure attractiveness of the message and good management of recipients’ attention

Become familiar with conditions for effective communication; learn how to provide information, persuade and defend from influence

Take part in simulations, experiencing influencing mechanisms and verifying the effectiveness of the methods they apply, including also in persuading the group

Become familiar with 8 principles of persuasion and 6 rules of influencing

Learn the algorithm of making a proposal, which increases the chance of its acceptance

Receive an individual report on their communication style and cooperation with others

Prepare an individual implementation plan

Influence attitudes and behaviors more effectively

Apply influencing techniques matching their own behavior style and the goal they want to achieve

Know and are able to apply techniques which do not belong to their natural behavior set

Perceive manifestations of manipulation and use tools of defense against unwanted influence

Build strength and authority in relations with others: customers, employees, colleagues, managers

Become familiar with Blanchard’s SLII^® model from the employee’s perspective

Practice the skill of diagnosing their own needs concerned with goal achievement and task performance

Learn to express their needs in line with the leader’s leadership style

Learn to formulate and communicate the expected effects precisely

Become familiar with the tools supporting the implementation and development of the acquired skills and the monitoring of progress

Develop independence and responsibility

Communicate with managers efficiently

Can align individual goals with the organization’s goals

Know how to align professional goals with personal satisfaction

Identify their own strengths better and use them to achieve goals

Know how to shift from the culture of power to the culture of delegating powers at the organization’s level

Fierce Accountability Cycle and why it is worth undertaking accountability

Manners of shifting from the Victim Cycle to the Fierce Accountability Cycle

Techniques of conducting conversations that make it possible to get to know challenges and problems that are important to the other person

Transformational ideas of Fierce Conversations

Definition of Fierce Accountability

Benefits and consequences of the Victim Cycle

Are more eager to take up new tasks and projects regardless of their position

Look for solutions rather than excuses when encountering difficulties in achievement of goals

Respond effectively to people who function in the context of fault, defense or protection

Identify fuzzy strategies and play safe attitude and are able to cope with it

Create a new context around accountability

Acquire the knowledge of emotions and their functions

Learn to understand their own emotions and use them in contacts with others

Become familiar with the role of emotions in business and practice the skill of managing other people’s emotional states

Learn the Five Steps of Emotional Discipline in a Difficult Situation

Train the structures of managerial conversations

Can control their behaviors better

Work with employees’ emotions more effectively

Know and can use the tools for conducting difficult managerial conversations

Increase the sense of security and productivity

Become familiar with the impact of stress on personal effectiveness

Learn to recognize alarming situations in long-term stress

Become familiar with stress management methods using the body, psyche, spirituality, and relationships with others

Practice short- and long-term tension release techniques

Build their own anti-stress program

Build mental resilience

Can manage their own energy and effectiveness

Correctly recognize their own thinking and acting patterns leading to a higher tension

Take responsibility for their own reactions in difficult situations

Increase their comfort of work and cooperation with others

Derive satisfaction from relationships at work, create bonds, which provide support and valuable capital, in particular in times of doubt or search for meaning in work

Feel safe in relationships with others

Deal better with difficult and challenging situations at work

Show greater readiness for opening a dialog and resolving difficult issues

Improve the quality of their conversations

Hold conversations with greater courage, openness, and interest

Have a difficult or challenging conversation

Manage their emotions during important conversations

Expands the knowledge of emotions (in contrast to feelings), their functions, origin

Teaches how not to resort to stereotypes when confronted with other people’s emotions

Demonstrates why it is worth working with emotions and how important it is in times of uncertainty

Provides the manager with inspiration on how to work with their employees’ emotions, also when the emotions result from situations unrelated to their jobs

Are familiar with fundamental emotions and the role of emotions and feelings

Know what consequences – at personal and relational levels – arise from destructive stress management methods

See the benefits of experiencing emotions in a constructive manner

Are familiar with the <em>Nonviolent Communication (NvC) language – emotions as a signpost to needs

Can apply the self-regulation model – reaching the needs behind the emotion

Are familiar with the foundations of neuroplasticity of the brain and its application
in building resilience and experiencing difficult situations

Discover individual and business benefits from the development of emotional intelligence

Learn to recognize emotions

Become familiar with emotional self-regulation techniques and tools facilitating the understanding of others

Learn social skills

Get to know what four pillars of emotional intelligence are and what benefits arise from them

Acquire the knowledge what mental resilience is and at the same time verify the myths about it

Become familiar with the relation between mental resilience and personal effectiveness

Learn the appropriate approach to feedback and personal development

Become familiar with the components of mental resilience

Build mental resilience reinforcement strategies

Practice implementation meditation

Planning tools: MS Outlook, Google, Lotus Notes

Techniques of everyday self management in time

Principles of setting priorities and focusing actions on goal achievement

Strategies of struggling with distractions

Are able to manage multiple tasks

Develop their own system of self management in time

Plan their actions effectively

Achieve goals by focusing on key activities

Become familiar with characteristics of facilitation against other forms of working with the group

Analyze their own resources and areas for work in the context of facilitation skills

Become familiar with the Model of 5 steps of facilitation and experience work with it in the form of a team simulation game

Learn the principles of designing facilitation sessions

Become familiar with situation diagnosis tools, which make it possible to design a process aligned with the needs of the team/participants

Prepare with the help of the supervisor and conduct facilitation sessions in the area of their professional activity

Help teams identify and solve problems

Support decision-making processes

Know how to increase the effectiveness of meetings

Are able to react appropriately in difficult situations during facilitation sessions

Individual and team methods of creative work

Diverse idea creation techniques (among others, Reversal, Metaplan)

Techniques of idea evaluation

Methods of concept development – from idea to implementation

Attention focusing tools

Innovation implementation

Are able to create innovative ideas for development of projects, actions and business

Find ways to improve existing products or processes

Know how to evaluate and create a concept implementation plan

Know barriers to implementation of innovations and are able to overcome them

Are able to gain support for their ideas in the organization

Look broader, go beyond patterns and the existing frameworks

Analyze the opportunities and risks involved in remote work

Build the Effective Cycle of the Day, get to know healthy habits concerning occupational hygiene and helpful techniques

Become familiar with the roles and functions of plans, checklists, mail, and calendar

Become familiar with techniques of time management by objectives

Learn to organize an environment that facilitates concentration

Build remedial and preventive action plans

Enhance the effectiveness of remote work

Have the priority and task management skills

Can ensure occupational hygiene and their own motivation

Know how to design an environment that facilitates effective deep remote work, how to reduce the number of distractors and save time.

Use the home office working time more effectively, can manage tasks and projects

Gain the sense of influence on their time, have greater motivation for work, and improve the work-life balance

Become familiar with principles of ensuring customer satisfaction

Become familiar with five tasks of a manager in building the pro-customer awareness of employees

Practice difficult situation management, e.g. learn how to support employees or how to formulate development tips

Train skills based on own examples from the professional life

Know the principles of service quality management and apply them at work

Motivate employees effectively to act with a high quality

Communicate clearly and enforce service-related goals

Support their employees in difficult situations effectively

Give feedback in a manner that motivates to change the behavior

Facilitate meetings with employees aimed at continuous improvement of service quality

Become familiar with the model of phases of building relationships with another person

Take part in a training game, becoming familiar with mechanisms of customer relationship building based on trust, honesty and open dialog

Practice with the Person Card, a tool that helps understand customer needs

Learn how to react to doubts, accusations and complaints

Diagnose their own communication style with the use of the HRDQ^® survey; identify the features and behaviors accompanying various styles

Learn how to cooperate effectively and for what to watch out when talking to a customer representing a given style

Take part in a training game that shows a conflict situation in practice

Use tools that support the process of searching for unusual solutions, which build a close relation and loyalty to the brand, the so-called lovemark

Apply innovative solutions in after-sales customer service

Work actively with customer expectations

Seek solutions together with the customer in conflict situations, thanks to which it is easier for them to maintain long-term cooperation

Become conscious and proactive sellers, which translates into increased customer satisfaction and loyalty

Become familiar with the psychological needs of the customer in a difficult situation

Become familiar with the model of reactive and proactive response

Learn to recognize emotions concealed behind behaviors

Become familiar with techniques of managing their own and customer’s emotions

Practice assertive communication with a customer being under influence of strong emotions

Learn techniques of responding to criticism

Manage their own emotions during difficult conversations effectively

Know their communication style and know how to recognize the customer’s style, which allows them to talk effectively with different types of customers

Employ assertive techniques in difficult situations

Respond to attack and criticism in an appropriate manner

Are able to refuse kindly but flatly in order not to lose the customer

Know how to effectively provide answers to customer’s objections